Returns & Refunds
**Our refund policy only applies to customers outside of mainland China who have made purchases on https://notesforlater.co
Eligible Replacement/Refund
We do not accept any physical mail-in returns. Return and exchange requests will be handled on a case-by-case basis.
If you find the product incorrect/damaged/missing after receiving your order, please email us at customer.service@notes-for-later.com within 2 business days of successful delivery date to request a refund or replacement, providing the following information:
1. Order Details
2. Name list of product(s) that you would like a refund
3. Reason for refund or replacement;
4. Photo(s) of the product(s)
If you do not receive our feedback within 72 hours (except holidays and weekends) after you request a refund or replacement, please check your email (maybe in spam), if not, please resent the request and provide the foregoing information.
Any shipping fees on the original order are final and will not be refunded. Once the refund is processed, we will credit your original form of payment. The payment institution may require up to 7 days to process and post the transaction to your account.
*customer.service@notes-for-later.com is unable to provide refund or replacement for purchases which were not made from https://notesforlater.co
* Thank you for your understanding as we share important details about order processing. Once your package has been shipped by our carrier partners, we kindly inform you that our system enters a final dispatch phase, which means we’re unable to make further adjustments to your order (including modifications or cancellations) at this stage.
Similarly, we want to clarify that our refund and replacement policies are applicable only before shipment confirmation. We deeply value your trust and strive to ensure every order meets your expectations from the moment it’s placed—please feel free to reach out to our support team before your order ships if you need assistance with changes.
We appreciate your patience and cooperation as we work to deliver your items promptly and securely.
Modification and Cancellation
To ensure we can assist you smoothly with order changes, we kindly remind you to reach out to us via email at customer.service@notes-for-later.com within 12 hours of placing your order if you need to modify or cancel it. Please include your order details and the reason for the request in your message, and our team will promptly help adjust your order as needed.
As part of our commitment to delivering your items quickly, our system begins processing orders shortly after they are placed. If we don’t receive your modification or cancellation request within the 12-hour window, your order will proceed to our shipping partners for dispatch. Once this happens, we’re unable to make further changes to the order, as it enters the final delivery phase.
We appreciate your attention to this timeline, and we’re here to support you every step of the way—feel free to contact us anytime before the 12-hour mark if you have questions.
Never Receive Orders
We want to ensure your order reaches you smoothly! In cases where delivery might be affected by personal factors (such as an unreachable phone number or incomplete/wrong address), our team will immediately contact you via email once we receive a notification from the carrier.
To help us resolve delivery issues quickly, we kindly ask for your response to our inquiry within 48 hours. This allows us to coordinate with the carrier and explore solutions in a timely manner. Please note that if we don’t hear from you within this window, we may be unable to provide compensation, as the order will have entered the final stages of the delivery process.
We appreciate your cooperation in keeping your contact and address details up to date, and we’re always here to assist if you need help verifying your information before shipment.
Quality Assurance
If you notice any quality concerns with your item after delivery, please reach out to us within 48 hours of the "delivered" status for assistance with compensation. We’re here to help promptly.
Please Note: We kindly ask for your inquiry within this window, as we’re unable to process compensation requests after the 48-hour period.